The challenge of juggling multiple tools to evaluate workout options
Mortgage servicers often rely on a mix of internal applications, Excel-based tools, and vendor platforms to complete loss mitigation decisions. This fragmentation makes it difficult to move quickly, stay compliant, or clearly explain how decisions were reached.
We're looking for feedback
We're talking with mortgage servicing professionals to better understand how teams complete workout reviews today and where current tools succeed or fall short.
Common issues we hear:
- Different tools for different loan types and investor programs
- Guideline changes that require developer involvement and slow release cycles
- Decisions presented without clear reasoning, complicating audits and borrower communication
A direction we're currently exploring
One approach we're exploring is a no-code decisioning platform that could bring loss mitigation decisioning into one place and make it easier to manage change over time.
This direction is informed by early conversations and a working prototype, and we're using these discussions to validate whether it actually addresses the right problems.
Some capabilities we're exploring include:
- Allowing teams to configure and update waterfall steps and approval rules without code
- Supporting multiple loan types and investor programs within a single system
- Making each step of the waterfall — and how a final decision was reached — clearly visible
Interested in sharing your perspective?
If this resonates, we'd appreciate the opportunity to hear how your team approaches loss mitigation reviews today — what works well, what doesn't, and where existing tools fail to meet your needs.
Let’s connect
We'll reach out to schedule a quick conversation.